Last Updated: 16 November 2024

Welcome to Vyozl! By accessing and using our website, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services. These terms govern your access to, and use of, our website, products, services, and any other offerings from Vyozl 

1. Acceptance of Terms

By using our website, placing an order, or accessing any services provided by Vyozl, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions, along with our Privacy Policy. If you do not agree with any of the terms, please refrain from using our website.

2. About Us

Vyozl is a premier online beauty and skincare store based in Chennai, offering a curated selection of skincare products sourced from top global brands. We aim to provide high-quality beauty solutions that promote healthy skin and cater to diverse skincare needs.

3. Eligibility to Use

To use our website and make purchases, you must be at least 18 years old or have the consent of a parent or guardian. By making a purchase, you confirm that you are of legal age or that you have the necessary consent.

4. Account Registration

- Account Creation: To make a purchase, you may be required to create an account on our website. You must provide accurate and complete information during the registration process. 

- Security and Privacy: You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately if you suspect any unauthorized use of your account.

- One Account per User: Each user is allowed to create only one account. Multiple accounts may lead to suspension or termination of services.

5. Products and Availability

- Product Descriptions: We strive to ensure that all information related to our products, such as descriptions, ingredients, usage instructions, and pricing, is accurate. However, errors may occur, and we reserve the right to correct any mistakes without prior notice.

- Availability: While we make efforts to ensure that our products are available for purchase, availability is subject to change based on stock levels. If a product is out of stock, we will notify you and offer an alternative or a refund.

- Pricing: All prices are listed in INR and are inclusive of applicable taxes if any, unless otherwise specified. Prices may change without prior notice due to fluctuations in market rates or product supply.

6. Order Processing and Acceptance

- Order Confirmation: After you place an order, you will receive an email acknowledging receipt of your order. This email is not an acceptance of your order but rather a confirmation that we have received it.

- Order Acceptance: Your order will only be accepted once payment is processed and we confirm shipment of the products. We reserve the right to refuse or cancel any order at our discretion, even after order confirmation.

- Cancelled Orders: We reserve the right to cancel orders in cases of suspected fraud, errors in pricing, or incorrect inventory data.

7. Pricing and Payment

- Payment Methods: We accept payments via credit/debit cards, UPI, net banking, where available.

- Currency: All transactions on our website are processed in Indian Rupees (INR).

- Payment Security: We use industry-standard encryption and security protocols to protect your payment information. However, you are responsible for ensuring the accuracy of the payment details you provide.

8. Shipping and Delivery

- Shipping Locations: We offer shipping across India. We do not currently ship internationally.

- Shipping Fees: Shipping charges will be calculated at checkout based on the weight and destination of your order.

- Delivery Times: Orders typically take 2 to 5 business days for delivery, depending on your location. However, delivery times may vary, especially during peak seasons or due to external factors such as weather conditions or logistical delays.

- Risk of Loss: Once the order is shipped, the risk of loss is transferred to the customer. We are not liable for any damage or loss during transit, but we will assist you in resolving any issues with the delivery carrier.

- Multiple Shipments: If your order consists of multiple products, we may ship them separately. In this case, you may receive different delivery timelines for each item.

9. Returns and Exchanges

- Return Eligibility: Products may be returned within 14 days of delivery if they are unused, unopened, and in their original packaging. Certain items such as opened skincare products may not be eligible for returns due to hygiene reasons.

- Defective or Damaged Items: If you receive defective, damaged, or incorrect items, please contact us within 7 days of delivery. We will offer a replacement, exchange, or full refund depending on the situation.

- Return Process: To initiate a return, contact our customer service team at info@vyozl.shop with your order number, reason for return, and photos or video of the product (if applicable).

- Non-Returnable Products: Skincare products that have been opened or used, sale or clearance items, and gift cards are not eligible for returns.

10. Cancellations

- Before Shipment: Orders can be canceled anytime before they are shipped. If you wish to cancel an order, contact us immediately at 9500059726 / info@vyozl.shop

- After Shipment: Once an order is shipped, cancellation is not possible. However, you may follow our return policy if you wish to return the products after receiving them.

11. Privacy and Data Protection

We are committed to protecting your personal information, we value your privacy. When you visit our website or make a purchase, we collect information such as your name, email, payment details, and order history to process your orders, improve your shopping experience, and send you relevant marketing communications (which you can opt-out of at any time). We use secure encryption methods to protect your data and do not share your personal information with third parties, except for trusted service providers who assist with order fulfillment, payments, and website maintenance. We use cookies to enhance your browsing experience, and you can manage these through your browser settings. We comply with applicable privacy laws and give you the right to access, update, or delete your data upon request. For any questions or concerns, feel free to contact us at vyozl025@gmail.com

12. Intellectual Property

- Ownership: All content on our website, including text, images, logos, graphics, videos, and trademarks, is the intellectual property of Vyozl or its affiliates and is protected by copyright and trademark laws.

- Limited License: You may not use, reproduce, distribute, or create derivative works based on any of the content without our prior written consent.

13. Limitation of Liability

- Disclaimer: Our products are designed for external use only. While we aim to provide accurate product information, we do not guarantee specific results. Please perform a patch test for new products, especially if you have sensitive skin.

- Indemnification: You agree to indemnify, defend, and hold Vyozl harmless from any claims, damages, liabilities, or expenses arising from your use of our website, products, or services.

14. Force Majeure

We are not liable for any failure to perform or delay in performance due to unforeseen circumstances or events beyond our reasonable control, including natural disasters, pandemics, government actions, or disruptions in our supply chain.

15. Amendments to Terms and Conditions

We may update, modify, or amend these Terms and Conditions at any time. Any changes will be posted on this page with an updated "last modified" date. It is your responsibility to review these terms periodically to stay informed of any updates.

16. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Chennai, India. In the event of a dispute, both parties agree to attempt resolution through informal negotiation or mediation before proceeding with legal action.

17. Customer Service and Contact Information

If you have any questions, concerns, or need assistance with your order, please reach out to our customer service team:

- Email: info@vyozl.shop

- Phone: 9500059726

By using our website and making a purchase, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

All managed by Arunachalam  Bhubesh 

Last Updated: 16 November 2024