This shipping policy explains how Vyozl operates its shipping procedures and how we strive to meet your expectations with every order. Whether you're a first-time buyer or a returning customer, we want to ensure that your experience with us is smooth and satisfactory, right from placing your order to the moment it arrives at your doorstep.

All our shipping are handled by shiprocket 

Shipping and Delivery Options

We offer a variety of shipping options to suit the needs of our customers.

Free Shipping

As part of our commitment to an exceptional shopping experience, we are pleased to offer free shipping order above Rs.1,799/- 

Flat Rate Shipping

To ensure affordability and simplicity in our shipping process, we provide a flat rate shipping fees of Rs.59/- for orders less than Rs.1,799/-

Shipping Methods

We offer a variety of shipping options to suit the needs of our customers:

• Standard: 5-7days
• Express: 2-3days

In certain situations, we may collaborate with a third-party supplier who might handle our inventory and take charge of shipping your products.

Return policy 

A big reason we didn’t accept COD is because getting the orders return with various reason.

To return order, customers should reach us thru email with a proper explanation and images of the order that they received. 

Returning because of accidental buying will not appreciate return or refunds. To get successful return of the product, the product must be broken or package must have opened during the delivery.  We request all our customers to have a video recorded if you see the package is broken or missing and send it to our email: vyozl025@gmail.com

Refunds will take 3-7 business days, money will automatically deposit to your bank.

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time.

Our goal is to provide clear and accurate information so you can plan accordingly.

Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

Contact Information

If you have any questions or concerns regarding our shipping policy, we encourage you to contact us using the details below:

• info@vyozl.shop

Last Updated: 16 November 2024